Actual conversation:
Me: "We can return this, but I will be unable to give you a refund on your card. Our return policy is 90 days for a refund, and then merchandise credit after that."
Customer: "90 days! But I have the receipt! How am I even supposed to know what the policy is!?"
Me: "The Return Policy is printed on the back of your receipt, printed and posted at the cash wrap, and also available on line for customers who have questions."
Customer: "You expect me to read!?"
Why yes, yes I do. So here's the thing: most retailers are doing their best to just say "Yes!" to the customer; that doesn't mean every one should run out and return all the clothes they don't like anymore. Return policies and other policies are put into place because retail companies, like all business, are trying to make a profit. These types of policies aren't to anger the customer; 90 days (roughly three months) is the average life span of an article of clothing. By the 90th day, typically, the item is no longer even selling for full price. When you sign your credit card receipt or hand over the cash, you are essentially in a contract with that retailer that says you know and understand the policies enforced by said company. Most policies work in the customer's favor, for example price adjustments. The average price adjustment period is 14 days, and literally means you can go in and get paid back the difference between what you paid and what the price is now (for new sale items.) Also, remember that the average part time retail associate is between the ages of 19-24 and aren't sure how much they can bend the rules of the company. If you are upset, get a manager involved and keep your cool. Managers want to meet you half way, and even if they can't give you exactly what you want, will compromise in order to keep you happy and bring you back to shop another day. You, the customer, can make your life a little easier by familiarizing yourself with the policies of your favorite stores.
Happy shopping!
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